Terms of Service

1. Interpretation

Words with an initial capital letter have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

2. Definitions

For the purposes of these Terms and Conditions:

• Application — the software program provided by the Company downloaded by You on any electronic device, named SIP — Smart Intake Progress.
• Application Store — the digital distribution service operated by Apple Inc. (Apple App Store) or Google LLC (Google Play Store).
• Company (referred to as "the Company", "We", "Us", or "Our") — Elvis Loja, Ecuador.
• Country — Ecuador.
• Device — any device that can access the Service, such as a smartphone or tablet.
• Free Tier — the version of the Application available without payment, with limited features.
• Service — the Application.
• SIP Pro — the paid subscription tier of the Application that unlocks premium features.
• Terms and Conditions (also referred to as "Terms") — these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
• Third-party Service — any services or content provided by a third party that may be displayed, included, or made available by the Service.
• You — the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

3. Acknowledgment

These Terms and Conditions govern the use of the Service and form the agreement between You and the Company. These Terms set out the rights and obligations of all users with respect to the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms. By accessing or using the Service You agree to be bound by these Terms. If You disagree with any part of these Terms, You may not access the Service.

You represent that you are at least 13 years of age. The Company does not permit those under 13 to use the Service. If you are between 13 and 18 years of age, you must have the permission of a parent or guardian.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Please read it carefully before using the Service.

4. Medical Disclaimer

If you have or suspect you have a medical condition affecting fluid balance — including but not limited to kidney disease, heart conditions, hyponatremia, diabetes, or any condition requiring medically supervised fluid intake — consult a qualified healthcare professional before using SIP's recommendations to guide your fluid intake.

The Company assumes no liability for any health-related consequences arising from following or deviating from hydration recommendations generated by the App. You assume full responsibility for all decisions related to your health and hydration.

5. Description of Service

SIP provides tools to help you track daily fluid intake, set personalized hydration goals, and receive smart reminders. The App is offered in two tiers:

• SIP Free: Core hydration tracking, basic beverage library (up to 3 custom beverages), and standard smart reminders.
• SIP Pro: All Free features plus Smart Climate Adjustment, Performance Mode (wearable sync), unlimited custom beverages, full statistics and heatmap history, full backup export and import, and advanced CSV data export.

We reserve the right to modify, suspend, or discontinue any feature of the App at any time without prior notice. We will not be liable to You or any third party for any modification, suspension, or discontinuance.

6. SIP Pro Subscriptions & Billing

SIP Pro is offered as an auto-renewing monthly or annual subscription, purchased exclusively through the applicable Application Store. All billing, payment processing, refunds, and subscription management are handled entirely by the Application Store — not by the Company.

• 🍎
  Apple App Store (iOS)

  Subject to Apple's Media Services Terms and Conditions. Manage or cancel your subscription in iOS Settings → [Your Name] → Subscriptions. Refund requests must be submitted directly to Apple at reportaproblem.apple.com.

  Apple Media Services Terms ↗
• 🤖
  Google Play Store (Android)

  Subject to Google Play's Terms of Service. Manage or cancel your subscription in Google Play → Subscriptions. Refund requests must be submitted directly to Google within their applicable refund window.

  Google Play Terms of Service ↗

Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period. The Company does not issue refunds for partial subscription periods.

Free trial periods, when offered, are subject to the terms presented at the time of subscription. Any unused portion of a free trial is forfeited upon upgrade to a paid plan.

7. User Accounts

SIP may be used without an account. Your hydration history is always stored only on your device. Creating an account via Firebase Authentication saves your settings, custom beverages and rewards (streaks and achievements) to your account so you can restore them on another device. SIP Pro users can move their full history between devices with the backup export and import feature.

• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You must provide accurate and current information when creating your profile.
• You may delete your account at any time via Settings → Delete Account. Account deletion is permanent and irreversible — all cloud data is immediately and permanently erased, together with the local data on the device where you delete it. Signing out does not delete your local data.
• We reserve the right to suspend or terminate accounts that violate these Terms, with or without prior notice.

8. Links to Third-Party Websites

The Service may contain links to third-party websites or services that are not owned or controlled by the Company. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

9. Acceptable Use

You agree not to:

• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the App.
• Use the App in any unlawful manner or for any unlawful purpose.
• Transmit harmful, fraudulent, defamatory, or abusive content through the App.
• Attempt to gain unauthorized access to the App's backend systems or other users' data.
• Automate, scrape, or abuse the in-app feedback submission system.
• Use the App in any manner that could damage, disable, overburden, or impair the service infrastructure.

10. Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason, including without limitation if You breach these Terms.

Upon termination, Your right to use the Service will immediately cease. If You wish to terminate Your account, You may simply discontinue using the Service or use the in-app account deletion flow.

11. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Elvis Loja and its licensors. The following are protected under applicable copyright, trademark, and design laws:

• The SIP name, wordmark, and drop-shaped logomark ("The Drop").
• All source code, algorithms, and data structures comprising the App.
• The Deep Navy / Electric Blue design language, glassmorphism card aesthetic, and Elite typography hierarchy.
• All in-app text, onboarding flows, and marketing copy.

You are granted a limited, non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes only. No rights are transferred to You beyond this license.

12. Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service, or 100 USD if You haven't purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service).

Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means some of the above limitations may not apply. In these jurisdictions, each party's liability will be limited to the greatest extent permitted by law.

13. "AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind.

Without limiting the foregoing, neither the Company nor any provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or emails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

14. Governing Law

The laws of the Country (Ecuador), excluding its conflict of law rules, shall govern these Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

15. Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company at elvisloja@gmail.com.

16. For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.

Nothing in these Terms limits or excludes the mandatory consumer protection rights you are entitled to under the laws of your EU member state. These Terms do not override or limit such rights in any way.

17. United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

18. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of that provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

19. Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

20. Changes to These Terms

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect by updating the "Last updated" date at the top of this page and, for significant changes, by posting a prominent notice within the App.

What constitutes a material change will be determined at Our sole discretion. By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the Service.

21. Contact Us

If you have any questions about these Terms and Conditions, you can contact us: